For my team call last night, I
prepared a series of 30+ questions. The
questions asked about our products, prices, and commission we were paid. I also asked several questions about network
marketing in general. Some of these
would apply to other companies besides my own Xpress Healthcare business.
First, I must say that we had a very small group on the call. Due to the horrible weather in places, power
outages in a variety of places and the Olympics being televised, there were
only three team members in attendance.
I began with a few questions that
had no right or wrong answers.
- · I asked team members to share something they did during this past week for which they were proud of themselves. No one had an accomplishment to report.
- · I asked when they forced themselves to step out of their comfort zone to perform a task, how did they congratulate themselves for their success? One team member shared a good story.
- · I asked if anyone had accomplished a goal they had set for themselves during the past month, and if so, what was it. No responses.
We market discount plans, and
each plan contains several benefits.
Some of the questions were about which benefits were included in a
particular plan. The responses were mixed. The
team members knew some, but no one knew them all.
My questions included how much
we are paid in residual commission on specific plans. Again
mixed answers. No one person knew them
all.
When I asked about limitations
to particular plans, they knew the answers to two of the five questions.
Here’s a question for all of
you reading this… What is the average amount of time it takes a rep to learn
everything there is to know about your company’s products, business opportunity
and the business itself? If you answered
with any number, you are wrong! It is impossible for anyone to learn
everything there is to know about their business. The most important thing is if you cannot
answer a prospect’s question, do you know exactly where to find the correct
answer?
For this reason, I recommend to
my team members that they review their own marketing websites to see what their
prospects see, and research their “back office” to learn how to navigate it and
where they will find information they need when they need it.
I was surprised to learn that
no one on the call knew where our company operates. We are a US-only company, but we do not
promote our products in five states due to laws in those states. I believe this is a very important fact to
know, and I suggested that those on the call learn them – memorize them!
I also asked for the advantages
of network marketing over a traditional business. They
came up with several good answers.
I sent out the list of
questions to team members. I plan to
repeat this call in the future to see whether team members studied and learned
the information about which they were not knowledgeable.
So, how about you and your team
members? Do they know all the basics? Do you?
Do you and they know where to go for answers besides their sponsor?
I learned a lot from the call
last night, and it told me the areas in which I must do more training. So while it was a little disappointing, it
was a great lesson for me to have learned.
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